Refund policy

Refund Policy

Essentials by Day — Mengel Enterprises LLC
Effective Date: May 6, 2026 | Last Updated: May 27, 2026

We want you to love what you ordered. If something isn't right, here's how we handle it.

Returns

You may request a return within 30 days of delivery. Because our products ship internationally from supplier warehouses, please note the following before requesting a return:

  • Items must be in original, unused condition with original packaging
  • You must provide your order number or confirmation email
  • Return shipping for non-defective items is at the customer's expense
  • Due to international shipping costs, we may offer a partial refund or replacement in lieu of a physical return for lower-value items

Non-Returnable Items

  • Final sale items (marked at time of purchase)
  • Digital products or downloadable content
  • Items returned more than 30 days after delivery

How to Initiate a Return

  1. Email us at hello@essentials-by-day.com with your order number and reason for return
  2. We will respond within 2–3 business days with next steps
  3. Follow the return instructions provided — do not ship items back without confirmation

Refund Processing

Once your return or claim is approved:

  • Refunds are processed within 5–10 business days
  • Refunds are issued to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error or a defective product

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, email hello@essentials-by-day.com within 7 days of delivery with photos of the item and packaging. We will replace the item or issue a full refund at no cost to you — no return shipping required for defective items.

Lost Packages

If your package has not arrived within 35 business days of your order date and tracking shows no recent movement, contact us and we will open an investigation with the carrier. If the package is confirmed lost, we will issue a replacement or full refund.

Contact Us

Essentials by Day — Mengel Enterprises LLC
Email: hello@essentials-by-day.com
Website: essentials-by-day.com